NHS Pension Scheme (PO-27351)
Complainant: Mrs Y
Complaint Topic: Ill Health
Ref: PO-27351
Outcome: Partly upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs Y’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA shall pay Mrs Y £500 for the significant distress and inconvenience caused to her by its mishandling of her case.
Complaint summary
Mrs Y’s complaint concerns NHS BSA’s decision to refuse her application for ill health early retirement (IHER) as an active Scheme member and its delay in dealing with her application.
View determination
DownloadRelated decisions
- Local Government Pension Scheme (CAS-99869-W7F5)Complainant: Ms LRespondent: Laurus TrustOutcome: UpheldComplaint Topic: Ill HealthRef: CAS-99869-W7F5Date:
- Armed Forces Pension Scheme (CAS-112193-P9C1)Complainant: Mr NRespondent: Veterans UKOutcome: Not upheldComplaint Topic: Ill HealthRef: CAS-112193-P9C1Date: