We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

HSBC Bank (UK) Pension Scheme (CAS-67381-G0D7)

Complainant: Mr S
Complaint Topic: Administration
Ref: CAS-67381-G0D7
Outcome: Not upheld
Respondent: HSBC Bank Pension Trust (UK) Limited (the Trustee)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

Complaint summary

Mr S has complained that Willis Towers Watson (WTW), the Scheme Administrator, confirmed the details of a Pension Sharing Order (PSO) by letter rather than email. He says the resulting delay caused him to make an unnecessary mortgage payment. 

View determination

Download

Related decisions

  • Selven Pension Scheme (CAS-45657-B7R7)
    Complainant: Mr R
    Respondent: Westbridge Pension Administration Limited
    Outcome: Partly upheld
    Complaint Topic: Administration
    Ref: CAS-45657-B7R7
    Date:
  • Pension Protection Fund (CAS-119712-W0T6)
    Complainant: Mr Y
    Respondent: The Board of the PPF
    Outcome: Not upheld
    Complaint Topic: Administration
    Ref: CAS-119712-W0T6
    Date:
View all decisions