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HSBC Bank (UK) Pension Scheme (CAS-67381-G0D7)

Complainant: Mr S
Complaint Topic: Administration
Ref: CAS-67381-G0D7
Outcome: Not upheld
Respondent: HSBC Bank Pension Trust (UK) Limited (the Trustee)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

Complaint summary

Mr S has complained that Willis Towers Watson (WTW), the Scheme Administrator, confirmed the details of a Pension Sharing Order (PSO) by letter rather than email. He says the resulting delay caused him to make an unnecessary mortgage payment. 

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