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Dantec Pension Scheme (CAS-58679-V4M6)

Complainant: Mr I
Complaint Topic: Administration
Ref: CAS-58679-V4M6
Outcome: Not upheld
Respondent: KPMG LLP
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by KPMG.

Complaint summary

Mr I complained about the level of service he received from KPMG. Specifically, he was unhappy with the delays he experienced in obtaining retirement quotations. He claims the alleged delays have caused him to incur a financial loss and he should be reimbursed for the shortfall in his pension. 

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