The People’s Pension (CAS-103987-D5H0)
Ombudsman’s Determination
Outcome
Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £1,898.61 into the Scheme. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration. So, it will arrange for any investment loss to be calculated and paid into the Scheme.
In addition, the Employer shall pay Mr E £1,000 for the serious distress and inconvenience it has caused him.
Complaint summary
Mr E has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme.
Mr E has said that the missing contributions amounted to £1,898.61.
View determination
DownloadRelated decisions
- State Street Group Personal Pension Plan (CAS-108141-F2X8)Complainant: Mr RRespondent: State Street Bank and Trust CompanyOutcome: Partly upheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-108141-F2X8Date:
- NEST (CAS-106341-G1M4)Complainant: Mrs YRespondent: Peter Marson OptometristOutcome: UpheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-106341-G1M4Date: