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NHS Pension Scheme (CAS-63861-N3Y3)

Complainant: Mrs S
Complaint Topic: Misquote/misinformation
Ref: CAS-63861-N3Y3
Outcome: Partly upheld
Respondent: NHS Business Services Authority (NHS BSA)
Stockport NHS Foundation Trust (Stockport NHS)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs S’ complaint against NHS BSA and Stockport NHS is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Mrs S £1,000 for the serious distress and inconvenience she has experienced.

My reasons for reaching this decision are explained in more detail in paragraphs 48 to 54 below.

Complaint summary

Mrs S complained that she had been provided with incorrect information via several inaccurate benefit statements. She has said that she relied on the information when deciding to retire.

Mrs S requested that the incorrect estimates were honoured and asked to receive redress for the additional distress and upset this complaint had caused her.

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