Gala Coral Pension Plan (CAS-30490-R1P1)

Ombudsman’s Determination

Outcome

Ms D’s complaint against IFAP is upheld.

To put matters right, IFAP has a joint and several liability, with Halebarns Financial Planning Ltd (HFPL), (see previous Determination PO-20093) to pay into Ms D’s pension arrangement with Royal London, such amount as is necessary so that her monies in that arrangement are of the same value had £415,106 been paid into Ms D’s chosen investment on 8 December 2016.

Complaint summary

Ms D’s complaint is that she has not been provided with appropriate redress for the significant maladministration of IFAP.