Complaints about personal and occupational pensions form
Type: Application forms
Date:
This may be a pension scheme provided by your employer (which might be an occupational pension scheme or a personal pension plan) or a pension you have set up yourself.
Please use the downloadable pdf form. Then email CentralSupportMailbox@pensions-ombudsman.org.uk with a copy of the completed form, along with copies of your complaint correspondence, including your complaint letter to the party/parties and their response (if received) as we cannot progress your complaint without this supporting information.
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How we investigate complaints
Type: Leaflets and factsheetsDate:This factsheet tells you what will happen next and gives you some important information about our investigations.Complaining to the party/parties at fault
Type: Leaflets and factsheetsDate:Before The Pensions Ombudsman will investigate a complaint, you must have first tried to resolve matters with the party or parties you think are at fault. View this factsheet for further information.