Complaints about personal and occupational pensions form
This may be a pension scheme provided by your employer (which might be an occupational pension scheme or a personal pension plan) or a pension you have set up yourself.
Please use the downloadable pdf form. Then email CentralSupportMailbox@pensions-ombudsman.org.uk with a copy of the completed form, along with copies of your complaint correspondence, including your complaint letter to the party/parties and their response (if received) as we cannot progress your complaint without this supporting information.
Download full publication
DownloadRelated publications
Register of Interests 2025/26
Type: Information and governanceDate:The register of interests outlines the relevant external interests that each of our Ombudsmen Operational Executive and Corporate Board members hold.Corporate Plan 2025-26
Type: Corporate plansDate:The Pensions Ombudsman (TPO) has published its 2025-26 Corporate Plan, which outlines key priorities and areas of work for the year.