FAS appeal: appeal of a decision made by the Scheme Manager
We can look at decisions made by the Scheme Manager. These are known as Financial Assistance Scheme appeals.
Please use the downloadable pdf form. Then email CentralSupportMailbox@pensions-ombudsman.org.uk with a copy of the completed form, along with copies of your complaint correspondence, including your complaint letter to the party/parties and their response (if received) as we cannot progress your complaint without this supporting information.
Download full publication
DownloadRelated publications
Register of Interests 2025/26
Type: Information and governanceDate:The register of interests outlines the relevant external interests that each of our Ombudsmen Operational Executive and Corporate Board members hold.Corporate Plan 2025-26
Type: Corporate plansDate:The Pensions Ombudsman (TPO) has published its 2025-26 Corporate Plan, which outlines key priorities and areas of work for the year.