We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Memorandum of Understanding with the Financial Ombudsman Service

Type: Policies
Date:

This memorandum deals with the handling of complaints and disputes where there is a potential overlap of jurisdiction.

Download full publication

Download

Related publications

  • Register of Interests 2025/26

    Type: Information and governance
    Date:
    The register of interests outlines the relevant external interests that each of our Ombudsmen Operational Executive and Corporate Board members hold.

  • Corporate Strategy 2025-28

    Type: Corporate plans
    Date:

    The new Corporate Strategy sets out how we will further enhance our efficiency and work with the pensions industry to reduce the number of complaints that reach us.

View all publications