Unacceptable Behaviour Policy
This policy applies to all users of our service, which includes anyone who has contact with us, or anyone who is representing someone else in relation to their contact with us.
This policy was updated in February 2024.
Download full publication
DownloadRelated publications
Corporate Strategy 2025-28
Type: Corporate plansDate:The new Corporate Strategy sets out how we will further enhance our efficiency and work with the pensions industry to reduce the number of complaints that reach us.
Corporate Plan 2025-26
Type: Corporate plansDate:The Pensions Ombudsman (TPO) has published its 2025-26 Corporate Plan, which outlines key priorities and areas of work for the year.