Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and, to put matters right, the Employer shall pay £1,312.50 into the Scheme. The Employer shall ensure that Mr S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Employer shall pay £106.08 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right the other Member Trustees and Rowanmoor shall carry out the directions detailed in paragraphs 29 and 30 below. 

Ombudsman’s Determination

Outcome

Mrs Y’s complaint is upheld, and to put matters right, Curtis Banks shall pay Mrs Y any additional costs that she incurred due to being required to open a new SIPP and for the late payment of service charges. Curtis Banks shall also pay Mrs Y £500 for the significant distress and inconvenience caused to her.

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and to put matters right Fidelity shall pay £1,520.80 to Mr S.

In addition, the Employer shall pay Mr S £1,000 for the serious distress and inconvenience it has caused him, taking into account any amount already paid. 

Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr N, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld and to put matters right Aegon and Willis Towers Watson shall: -

Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay £1,190.74 into the Scheme.

Ombudsman’s Determination

Outcome

Having fully considered the evidence and submissions presented in writing, I uphold the complaints against the Trustees and Brambles. My reasons are as follows. 

Ombudsman’s Determination

Outcome

Mr W’s complaint is upheld and, to put matters right, the Employer shall pay £2,792.27 into the Trust. The Employer shall ensure that Mr W is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust.