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NEST (CAS-106345-X0V0)

Complainant:
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Appeal:

Ombudsman’s Determination

Outcome

Mr A’s complaint is upheld and to put matters right the Employer shall pay him £500 for the significant distress and inconvenience it has caused him.  

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NEST (CAS-101562-B0Y7)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £3,988.60 into the Scheme. The Employer shall ensure that Mr L is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Teachers’ Pensions Scheme (CAS-91001-B8Z6)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Ms I’s complaint is upheld and, to put matters right, the Employer shall pay Ms I £500 for the significant distress and inconvenience it has caused her.

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Amnesty International Superannuation Scheme (CAS-50798-Y0Z9)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld, and to put matters right, Amnesty shall:

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NEST (CAS-113424-Z0H3)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the Employer shall pay £279.97 into the Scheme. The Employer shall ensure that Mr D is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Volkswagen Group Pension Scheme (CAS-71351-P8X2)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee is partly upheld. To put matters right, the Trustee shall pay Mr N £500 for the significant distress and inconvenience its maladministration has caused him

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NEST (CAS-102293-G9D3)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and, to put matters right, the Employer shall pay £1,312.50 into the Scheme. The Employer shall ensure that Mr S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Smart Pension Scheme (CAS-47928-B4X0)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Employer shall pay £106.08 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Alloy Sales Limited Executive Pension Scheme (CAS-49148-R5W6)

Complainant:
Complaint Topic:
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Respondent:
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Date:
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Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right the other Member Trustees and Rowanmoor shall carry out the directions detailed in paragraphs 29 and 30 below. 

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Curtis Banks Universal SIPP (CAS-38697-T1F1)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mrs Y’s complaint is upheld, and to put matters right, Curtis Banks shall pay Mrs Y any additional costs that she incurred due to being required to open a new SIPP and for the late payment of service charges. Curtis Banks shall also pay Mrs Y £500 for the significant distress and inconvenience caused to her.

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