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NEST Pension Scheme (CAS-110440-G7Q3)

Complainant:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms T’s complaint is upheld and, to put matters right, the Employer shall pay £3,555.63 into the Scheme. The Employer shall ensure that Ms T is not financially disadvantaged by its maladministration.

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True Potential Investment Personal Pension (CAS-101371-S3B1)

Complainant:
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Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay £4,464.57 into the Plan. The Employer shall ensure that Mr T is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Plan. 

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NEST (CAS-110538-D3V0)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld and, to put matters right, the Employer shall pay £726.90 into the Scheme. The Employer shall ensure that Mr H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-112570-K9X9)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and, to put matters right, the Employer shall pay £895.38 into the Scheme. The Employer shall ensure that Miss N is not financially disadvantaged by its maladministration. It shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Collegia Pension Scheme (CAS-112253-M4Q5)

Complainant:
Complaint Topic:
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Respondent:
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Date:
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Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay £1,949.57 into the Scheme.

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NEST (CAS-116729-V8D2)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and, to put matters right, the Employer shall pay £886.21 into the Scheme. The Employer shall ensure that Mr S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-116871-T5K2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Employer shall pay £176.31 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-103235-H9C3)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
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Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Mrs E £1,000 for the serious ­distress and inconvenience it has caused her.

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The People’s Pension (CAS-101648-K6L2)

Complainant:
Complaint Topic:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Ms N £1,000 for the serious distress and inconvenience it has caused her.

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NEST (CAS-111061-P6P0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £1,025.96 into the Scheme. The Employer shall ensure that Mr N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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