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NEST Pension Scheme (CAS-110845-C4Z5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr G’s complaint is upheld and, to put matters right, the Employer shall pay £6,498.01 into the Scheme. The Employer shall ensure that Mr G is not financially disadvantaged by its maladministration.

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National Employment Savings Trust – NEST (CAS-104561-V6X5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of this pension and make good any shortfall in units.

In addition, the Employer shall pay Miss N A £1,000 for the serious distress and inconvenience it has caused her.

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NEST (CAS-104816-N6T2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay £3,902.28 into the Scheme. The Employer shall ensure that Ms N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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People’s Pension Scheme (CAS-110995-S7Z8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr​ T’s complaint is upheld and, to put matters right, the Employer shall pay £1,280.61 into the Scheme. The Employer shall ensure that ​Mr T ​is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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National Employment Savings Trust - NEST (CAS-105183-C5N8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs A’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of this pension and make good any shortfall in units.

In addition, the Employer shall pay Mrs A £1,000 for the serious distress and inconvenience it has caused her.

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Standard Life Personal Pension Plan (CAS-105290-N4S0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right, the Employer shall pay £6,250 into the Plan. The Employer shall ensure that Mr N is not financially disadvantaged by its maladministration. 

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NEST Pension Scheme (CAS-112925-T5G7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Employer shall pay £370.77 into the Scheme.

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NEST (CAS-94333-Q0F5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay £1,475.06 into the Scheme. The Employer shall ensure that Mr T is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST Pension Scheme (CAS-111833-C7T0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs N’s complaint is upheld and, to put matters right, the Employer shall pay £612.69 into the Scheme.

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Scottish Widows Stakeholder Pension Plan (CAS-88861-G8X3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms H’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of Ms H’s pension to the Scheme and arrange for any investment loss to be calculated and paid into the Scheme.

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