Complaint summary

• Mr Burton complains that he has suffered a financial loss because:

• St James’ Place did not pay the transfer value available from his drawdown pension plan with them into the Plan on a timely basis; and
• AXA did not invest the transfer value as soon as possible.
• He contends that it was unreasonable for:

• St James’ Place to take eight working days to send the transfer payment once they informed AXA that they would be using the Clearing House Automated Payment System (CHAPS) method to do s

Subject

Mr Mayes-Wright complains that Capita, the paying authority for the Scheme, have allowed an overpayment of his pension to accrue due to no fault of his own.  He would like the overpayment to be reduced by significantly more than the existing offer of £500.

Complaint Summary

Mr Kilgallon has complained about the way WYPA handled his claim for an injury benefit. He says that they unlawfully reduced his injury benefit based on a flawed Home Office circular 46/2004 for a period of 12 months. He complains about the way WYPA implemented the reduction. He also says that they have not offered him adequate compensation for the distress and inconvenience caused to him by their error and for the costs he has incurred in pursuing his complaint.

Complaint summary

Mr Forrest has complained against the Scheme Trustees and Mr Trace the sole director of CCCL for failing to ensure that contributions were paid over to the Scheme on his behalf.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against Mr Trace personally because he was effectively acting as a Scheme administrator and was responsible for the non-payment of contributions on behalf of Mr Forrest to AEGON, the Scheme provider.

Complaint summary

Ms Mureph has complained that her eligibility for a permanent injury benefit (PIB) has not been considered in a proper manner.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against the NHS BSA because they did not give due consideration to the contribution Ms Mureph’s NHS employment made to her back condition.

Complaint summary

Mrs Webb has complained that NHSBSA have refused to award her a Permanent Injury Benefit (PIB).

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against NHSBSA because they have not properly considered whether Mrs Webb’s Fibromyalgia has caused her a Permanent Loss of Earnings Ability (PLOEA).

Complaint summary

Miss Owen complains that AC Management has refused to act on her request to transfer her benefits out of the Fixed Income Retirement Plan (the Plan).

Complaint summary

Mrs Staples has complained that she has been refused ill health early retirement under the Scheme.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against MoJ, because there were flaws in the process in considering whether or not Mrs Staples met the criteria for ill health retirement.

The complaint should be upheld against MyCSP, because they failed to identify flaws in the process on reviewing the matter.

Complaint summary

Mr Pollet has complained that OCL have failed to process his transfer request which has caused him a financial loss.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against OCL because they should have made the transfer in reasonable time after Legal and General returned the completed discharge form.

Complaint summary

Mr Williams has complained that Hornbuckle Mitchell (the Plan’s Administrator) made a number of errors with the administration of his pension which has resulted in unauthorised payments totalling £537,357.08 and a potential additional tax liability for him.

Summary of the Ombudsman’s decision and reasons

The complaint should be upheld because Hornbuckle Mitchell did not: