Complaint summary

Ms Mureph has complained that her eligibility for a permanent injury benefit (PIB) has not been considered in a proper manner.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against the NHS BSA because they did not give due consideration to the contribution Ms Mureph’s NHS employment made to her back condition.

Complaint summary

Mrs Webb has complained that NHSBSA have refused to award her a Permanent Injury Benefit (PIB).

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against NHSBSA because they have not properly considered whether Mrs Webb’s Fibromyalgia has caused her a Permanent Loss of Earnings Ability (PLOEA).

Complaint summary

Miss Owen complains that AC Management has refused to act on her request to transfer her benefits out of the Fixed Income Retirement Plan (the Plan).

Complaint summary

Mrs Staples has complained that she has been refused ill health early retirement under the Scheme.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against MoJ, because there were flaws in the process in considering whether or not Mrs Staples met the criteria for ill health retirement.

The complaint should be upheld against MyCSP, because they failed to identify flaws in the process on reviewing the matter.

Complaint summary

Mr Pollet has complained that OCL have failed to process his transfer request which has caused him a financial loss.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against OCL because they should have made the transfer in reasonable time after Legal and General returned the completed discharge form.

Complaint summary

Mr Williams has complained that Hornbuckle Mitchell (the Plan’s Administrator) made a number of errors with the administration of his pension which has resulted in unauthorised payments totalling £537,357.08 and a potential additional tax liability for him.

Summary of the Ombudsman’s decision and reasons

The complaint should be upheld because Hornbuckle Mitchell did not:

Complaint summary

Mrs Jones has complained that her eligibility for ill health retirement has not been considered in a proper manner.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against SYP because they failed to consider Mrs Jones’ eligibility for a pension under Regulation 20 in a proper manner.

Complaint summary

Mr Sherratt complains against Cheshire West & Chester Council, the Administering Authority, because they supplied him with incorrect pension statements, which he relied on in order to take early retirement.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against Cheshire West & Chester Council because they raised Mr Sherratt’s expectations by providing an incorrect statement.

Complaint summary

Miss Elliott complains that North East Lincolnshire NHS Care Trust Plus (Care Trust Plus), her former employer, have wrongly rejected her request for an early unreduced pension under the “rule of 85”.

Complaint summary

Mrs Hussain has complained that Birmingham did not consider her eligibility for ill health retirement, under Regulation 20 of the Local Government Pension Scheme (Benefits, Membership and Contributions) Regulations 2007, in a proper manner.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against Birmingham because they failed to consider Mrs Hussain’s eligibility for a pension under Regulation 20 in a proper manner.