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Royal London Group Personal Pension (CAS-109285-L9Q3)

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Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £52.07 into Mr N’s new scheme with Standard Life. The Employer shall ensure that Mr Y is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.

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Teachers Pension Scheme (CAS-13063-Y1G8)

Complainant:
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Ombudsman’s Determination

Outcome

Mr E’s complaint concerns the discrepancy between the full time equivalent salary (FTE) stated on his payslips and the FTE salary figures the Council submits to Teachers Pensions (TP), on his behalf.

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NEST (CAS-108806-G8P9)

Complainant:
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Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, the Employer shall pay £680.18 into the Scheme. The Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-91982-L2X5)

Complainant:
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Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall make good any shortfall in units due to its late pension payments to the Scheme. 

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NEST (CAS-93238-D7T1)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and, to put matters right, the Employer shall pay £828.10 into the Scheme. The Employer shall ensure that Mr S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-105309-T9F3)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Ms Z’s complaint is upheld and, to put matters right, the Employer shall pay £438.41 into the Scheme. The Employer shall ensure that Ms Z is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-110527-P0V7)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and, to put matters right, the Employer shall pay £5,133.76 into the Scheme. The Employer shall ensure that Mr S is not financially disadvantaged by its maladministration.

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Local Government Pension Scheme - Leicestershire County Council Pension Fund (CAS-13268-Z7V8)

Complainant:
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Ombudsman’s Determination

Outcome

Mr Y’s complaint concerns the Council’s decision to refuse his application for early payment of retirement pension on ill health grounds.

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NEST (CAS-111061-P6P0)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £1,025.96 into the Scheme. The Employer shall ensure that Mr N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Rival Services Limited Pension Scheme (CAS-51791-Q6B9)

Complainant:
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Ombudsman’s Determination

Outcome

The complaint should be upheld against CA because, but for its negligence, Mr S would not have suffered a financial loss. CA issued incorrect information to Mr S on more than one occasion, breaching its duty of care to Mr S and causing an unreasonable delay in the transfer of his occupational pension to his Fidelity SIPP.

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