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Selven Pension Scheme (CAS-45657-B7R7)

Complainant:
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Appeal:

Ombudsman’s Determination

Outcome

Mr R’s complaint against Westbridge is partly upheld. To put matters right,  Westbridge SSAS shall:-

  1. Pay Mr R the sums described under my Directions in paragraphs 92.1 to 92.3, below; and

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Local Government Pension Scheme West Sussex Pension Fund (CAS-121348-Z6R0)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs N’s complaint against the Council is partly upheld. To put matters right, the Council shall pay Mrs N £2,500 in recognition of the exceptional distress and inconvenience it caused her.

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Bic UK Pension Scheme (CAS-52136-P6D3 & CAS-52149-F8K1)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

The complaint is partly upheld against the Trustees, I am satisfied that:- 

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The Stream International (NI) Ltd Employee Benefits Plan (CAS-59303-Y0Z8)

Complainant:
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Ombudsman’s Determination

Outcome

  1. The complaint should be partly upheld against Aviva and upheld against the Trustees. 

  2. The complaint is partly upheld against Aviva because: -

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ReAssure Pension (Group Stakeholder Pension Plan) (CAS-90949-P2D1)

Complainant:
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Ombudsman’s Determination

Outcome

I partly uphold Mr S’ complaint and ReAssure shall pay Mr S £500 for the significant distress and inconvenience he has experienced less the £200 it has already paid him. 

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GEAPS Pension Scheme (CAS-52972-R9K3)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr R’s complaint against Mercer and the Trustee is partly upheld. To put matters right, Mercer shall pay Mr R £500 in recognition of the significant distress and inconvenience he suffered. 

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Fidelity Self Invested Personal Pension (CAS-58609-H1K3)

Complainant:
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Ombudsman’s Determination

Outcome

I uphold part, but not all of Dr S’ complaint. To put matters right for the part of the complaint I uphold, Fidelity shall adjust the units held in Dr S’ SIPP to put the plan in the position it would now be in if the transfer had not been delayed by ten working days.  

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Local Government Pension Scheme (CAS-73951-K5Q9)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right MPF, SIL and LCC shall pay Mrs N a total of £1,000, taking into account the £500 already paid by SIL and LCC, in recognition of the serious distress and inconvenience which Mrs N has suffered dealing with this matter.  

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State Street Group Personal Pension Plan (CAS-108141-F2X8)

Complainant:
Complaint Topic:
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Outcome:
Appeal outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr R’s complaint against the Employer is partly upheld. To put matters right, the Employer shall pay Mr R £500 in recognition of the distress and inconvenience he suffered. 

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