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Local Government Pension Scheme & Nottinghamshire Pension Fund (CAS-75613-N2J8 & CAS-75612-J0N8)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I uphold part, but not all of this joint complaint. To put matters right for the part of the complaint I uphold, NCC shall pay Mr NN and Ms AN £1,000 each in recognition of the serious distress and inconvenience which they have been caused.  

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Local Government Pension Scheme – Nottinghamshire Pension Fund (CAS-75613-N2J8 & CAS-75612-J0N8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I uphold part, but not all of this joint complaint. To put matters right for the part of the complaint I uphold, NCC shall pay Mr NN and Ms AN £1,000 each in recognition of the serious distress and inconvenience which they have been caused.  

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Teachers' Pension Scheme (CAS-44368-C3K1)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is upheld in part, in that Mr N sustained non-financial injustice (distress and inconvenience) as a result of the failure to identify the overpayment earlier, together with the content and tone of the correspondence relating to the recovery of the overpayment.

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Civil Service Injury Benefit Scheme (CAS-76344-C9F5)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr W’s complaint against MyCSP and Cabinet Office is partly upheld. To put matters right, Cabinet Office shall pay Mr W £500 for significant distress and inconvenience. 

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NHS Pension Scheme (CAS-61350-V2X9)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms N’s complaint against NHS BSA is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Ms N £500 for the significant distress and inconvenience she has experienced.

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NHS Pension Scheme (CAS-63861-N3Y3)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs S’ complaint against NHS BSA and Stockport NHS is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Mrs S £1,000 for the serious distress and inconvenience she has experienced.

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Teachers’ Pension Scheme (CAS-26661-R4X7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs L’s complaint against TP is partly upheld. To put matters right, TP shall repay Mrs L the overpayment it recovered from her and consider afresh whether to seek recovery of the overpayment.

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Bic UK Pension Scheme (CAS-55100-G3W9)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is partially upheld against the Trustees. I am satisfied that:-

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British Transport Police Force Superannuation Fund - 1970 Section (CAS-98967-Y0T1)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms T’s complaint against Railpen is partly upheld. To put matters right Railpen shall pay Ms T £500 in recognition of the significant distress and inconvenience which she has suffered dealing with this matter.    

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Sun Life Financial of Canada Personal Pension Plan (CAS-54564-B8P8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right Sun Life shall pay Mrs N an additional £425 to recognise the significant distress and inconvenience its maladministration has caused. 

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