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Hargreaves Lansdown SIPP (CAS-62729-H2N5)

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Ombudsman’s Determination

Outcome

Dr I’s complaint is partially upheld and, to put matters right, HLAM and II should each refund £58.31 of HLAM’s SIPP Management fees.

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Local Government Pension Scheme (LGPS) – Southwark Pension Fund (CAS-92836-R6B0)

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Ombudsman’s Determination

Outcome

The complaint is partly upheld against the Council. 

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Husqvarna UK Ltd Pension Scheme (CAS-36187-V5N1)

Complainant:
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Ombudsman’s Determination

Outcome

Mr S’ complaint against the Trustee is partly upheld. To put matters right the Trustee shall pay £1,000 to Mr S in respect of the serious distress and inconvenience which he has suffered. 

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NHS Pension Scheme (CAS-73397-W7K2)

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Ombudsman’s Determination

Outcome

Dr S’ complaint against NHS BSA and PCSE is partially upheld. To put matters right for the part that is upheld, NHS BSA and PCSE shall each pay Dr S £500, the combined total being £1,000, for the serious distress and inconvenience she has experienced. 

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Local Government Pension Scheme (CAS-55734-B7S2)

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Ombudsman’s Determination

Outcome

Mrs R’s complaint against the Council is partly upheld. To put matters right the Council shall pay Mrs R £1,000 in respect of the significant distress and inconvenience caused. 

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Local Government Pension Scheme (CAS-38916-T6Z7)

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Ombudsman’s Determination

Outcome

Mr N’s complaint against NCC is partly upheld. To put matters right, NCC shall pay Mr N £500 for significant distress and inconvenience. 

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Local Government Pension Scheme (CAS-58806-H1J6)

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Ombudsman’s Determination

Outcome

I partly uphold Miss D’s complaint; my Directions are set out in paragraph 47.

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Fidelity FundsNetwork Pension (CAS-74121-W6S9)

Complainant:
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Ombudsman’s Determination

Outcome

Mr R’s complaint against Fidelity is partly upheld. To put matters right, Fidelity shall follow the actions set out in the section, “Directions”.

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NHS Pension Scheme (CAS-79201-Y3D1)

Complainant:
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Ombudsman’s Determination

Outcome

Dr Y’s complaint against NHS BSA is partly upheld. To put matters right, NHS BSA shall pay Dr Y £500 for the significant distress and inconvenience its maladministration will have caused him.

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