Ombudsman’s Determination

Complaint Summary

Mrs A’s complaint against the Trustees and the Administrator is about a delay providing her with a revised cash equivalent transfer value (CETV) quotation.

Summary of the Ombudsman’s Determination and reasons

The complaint should upheld against the Administrator because it took too long to provide an invoice in respect of a second CETV upon Mrs A’s request.

Ombudsman’s Determination

Outcome

Ms N’s complaint against SPPA and FPF is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) FPF should award Ms N £1,000 for the serious distress and inconvenience it caused her.

Ombudsman’s Determination

Outcome

Mrs S’ complaint against the Trustee and Equiniti is partly upheld. To put matters right (for the part that is upheld) the Trustee shall pay Mrs S £500 for the significant distress and inconvenience she has experienced.

Ombudsman’s Determination

Outcome

Miss K’s complaint against the Hospital is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Hospital shall pay £500 to Miss K for the non-financial injustice she has experienced.

Complaint summary

Miss K’s complaint concerns the information she was given in the run up to her retirement. Miss K says that she was given misinformation which led her to retire. She contends that this irreversible decision has limited her future income.

Ombudsman’s Determination

Complaint Summary

Mrs E’s complaint concerns what NHS BSA has termed an overpayment of her pension benefits; it is seeking the return of these funds.

Mrs E does not consider that she has been overpaid and has alluded to an agreement with her former employer regarding the payment of these benefits.

Ombudsman’s Determination

Outcome

Miss S’ complaint against the Council is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Council shall pay Miss S £1,000 for the serious distress and inconvenience she has experienced.

Ombudsman’s Determination

Outcome

Mr S’ complaint against JLR and the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) JLR shall award Mr S £500 in recognition of the significant distress and inconvenience which he has experienced dealing with this matter.