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The Mizuho Bank London Final Salary Scheme (CAS-46519-B6Z4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint should be partly upheld against the Trustee because:

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Principal Civil Service Pension Scheme (CAS-59872-D9D3)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr L’s complaint is partly upheld and, to put matters right for the part that is upheld, MyCSP and the Cabinet Office shall take the actions as set out in paragraph 71 below.

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NHS Superannuation Scheme (Scotland) (CAS-37814-G1K9)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Dr Y’s complaint against SPPA is partly upheld. To put matters right, SPPA shall pay £1,000 to Dr Y in respect of the serious distress and inconvenience which he has suffered.

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AECOM Group Pension Scheme (CAS-39869-Q8J7)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint should be partly upheld against the Trustee because it should not have commenced the recovery of the overpayment without an order of a competent court.

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Electronic Data Systems 1994 Scheme (CAS-35991-Q6G0)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr T’s complaint against the Employer and Mercer is partly upheld.

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Chapelthorpe Plc Pension Fund (CAS-48034-F7Z2)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr R’s complaint against the Trustees is partly upheld. To put matters right the Trustees shall pay Mr R £500 for the significant distress and inconvenience caused to him. 

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The Old Boy Trust (CAS-43783-B9R4, CAS-65180-W1S8, CAS-65175-F2D7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The Applicants’ complaint is upheld in part, and to put matters right Hartley shall:

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Curtis Banks Self-Invested Personal Pension (CAS-53394-T6G2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr S’ complaint against Curtis Banks is partly upheld. To put matters right, Curtis Banks shall pay Mr S interest on the pension contribution (the Contribution) that was transferred to Investec Wealth on 31 January 2020 (the Interest Amount).

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Curtis Banks Self-Invested Personal Pension (CAS-53398-K6J8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss E’s complaint against Curtis Banks is partly upheld.

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