Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by HSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss N complains that HSC incorrectly calculated the amount of money she could earn, without her pension being subject to abatement.  She also complains that HSC failed to provide details of her earnings limit on a quarterly basis.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Aon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint against Aon is about its delays in providing the necessary paperwork to enable James Hay, the receiving scheme, to complete the transfer of his benefits into a Self-Invested Personal Pension (SIPP).

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustee and Berkeley Burke.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H says that he received incorrect information about the value of his benefits under the Scheme, in an email dated 22 July 2014.

Ombudsman’s Determination

Outcome

I do not uphold Mrs G’s complaint and no further action is required by Equiniti and NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs G’s complaint against Equiniti and NHSBSA is about: (1) the calculation of her Scheme pension and lump sum award; and (2) the payment of interest on the pension arrears she was awarded in December 2014.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NYCC or TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S is unhappy because her reckonable service for pension benefits was reported by NYCC incorrectly, and subsequently recorded incorrectly by TP, several times. As a result of this, she has been overpaid £5,585.13.

NYCC was Mrs S’ employer, and TP is the administrator for the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by the CO or HMRC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that MyCSP and HMRC made several errors with the calculations of his pension benefits, causing him to suffer distress and inconvenience.

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by Prudential.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr G complains that Prudential misled him in 1993, when it told him that he was not eligible to purchase Past Added Years (PAY).

Ombudsman’s Determination

Outcome

I do not uphold Dr O’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr O has complained about NHS BSA’s refusal to deem her various posts of employment and membership of the Scheme as having Mental Health Officer status (MHO status). Consequently, she has not been able to access her benefits as early as she had planned.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is complaining about the reduction that is being applied to his Cash Equivalent Transfer Value (CETV).

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by Equiniti or Hays.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K is unhappy because an early retirement factor (ERF) has been applied to part of his benefits under the Scheme. As a result, those benefits have been reduced.