Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by Heritage.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained about the fees applied to the SIPP when transferring from Heritage; whether they are legitimate; and, delays encountered in the transfer being finalised.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E has complained on the level of customer service provided by Aviva in relation to the Plan. Mrs E states that Aviva failed to provide her with an annual benefits statement on the due date of October 2016, and when this was eventually received in November 2016, the statement was incorrect.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K’s says the Trustee and Xafinity failed to keep adequate membership records, mishandled his enquiries, and unreasonably delayed dealing with his complaint.

Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms E’s complaint against the Council is that its review of its original decision not to award her ill health pension from August 2013 when she left her employment, was flawed.

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by the Cabinet Office or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is about the misinformation he says Hornbuckle provided to him on how to sell shares from his Self-Invested Personal Pension (SIPP). As a result, there were delays in selling shares which Mr S claims led to a financial loss.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by Liberata.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that, following his application, the Trustee transferred his pension to Capita Oak Pension Scheme (the Capita Oak Scheme) without performing adequate checks on the receiving scheme and the pension monies have now been lost.

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs D has complained that the Trustee has, at the current time, declined her request to take pension benefits. Additionally she has said that the Trustee has failed to keep her updated.

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S’ complaint against the Council is about its decision not to award her an ill health pension at the time her service ended, which was on 31 January 2014.