Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T has complained that the Trustees of the Scheme failed to collect the Profit Share Contribution that should have been paid and disputes their interpretation of the amount required.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Cabinet Office or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S is unhappy because the Cabinet Office and MyCSP are trying to recover an overpayment from him.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Legal & General

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mrs E has complained that her eligibility for ill health retirement has not been considered in a proper manner. Mrs E is of the view that she is permanently incapable of doing her NHS job.

Summary of the Ombudsman’s Determination and reasons

The complaint should not be upheld against NHSBSA because it was entitled to accept the advice it received from its own medical advisers that Mrs E would, more likely than not, recover sufficiently to be able to carry out the duties of her NHS employment.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by B&CE Financial Services Limited.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained because the Trustees of the Scheme have not agreed to pay him a lump sum benefit from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Scottish Widows.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that Scottish Widows did not follow his instruction and contract him out of the State Second Pension (S2P)

Ombudsman’s Determination

Outcome

I do not uphold Mrs F’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs F is complaining that NHS Pensions have refused to provide her with a refund of contributions for the period between November 2013 and February 2014. She is also complaining about the length of time NHS Pensions have taken to consider her complaint.

Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by the Trustees or the Administrators.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms E’s complaint about the Trustees and the Administrators of the Scheme is that they refused to award her the death benefits from her late ex-husband’s pension in the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that NHSBSA are not willing to allow him to transfer the contributions he made into the Scheme to a private pension arrangement with Prudential. He says that if a transfer to a scheme offering flexible access is not allowed he will have lost out on the employer’s contributions made on his behalf while in the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Employer, the Administrator, or the Trustee.

My reasons for reaching this decision are explained in more detail below.