Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained about the provision by the Trustees of incorrect information regarding his pension benefits in April 2013.

Ombudsman’s Determination

Outcome

I do not uphold Dr I’s complaint and no further action is required by the Trustee or the Employer.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr I has complained that his benefits from the Scheme are lower than they should be, due to the way in which his benefits are calculated across two linked pension schemes.

Ombudsman’s Determination

Outcome

I do not uphold Mr Bishop’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H’s complaint against MyCSP is about its failure, to provide a guaranteed transfer value of his benefits in the Scheme by 5 April 2015, to allow a transfer to a Defined Contribution (DC) arrangement. After this date, transfers were prohibited, so Mr H was unable to complete his transfer.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by WYPF.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint about WYPF is that it failed to provide him with sufficient information about his options upon retirement, and it did not give adequate notice regarding the requirement to apply for a Cash Equivalent Transfer Value (CETV) at least 12 months’ in advance of their retirement date.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that her eligibility for ill health retirement benefits has not been properly considered.

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by CCC or YPS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr G is unhappy because he has been asked by YPS and CCC to repay pension income which he has already paid to his ex-wife. He therefore states he has effectively had to pay this money twice. YPS and CCC have said there was an overpayment, and that this is the amount that has been recovered from Mr G.

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by the Fund or the Employer.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr G has complained that he should have been considered for ill health retirement (IHR) when he resigned from his position as an Administrator with the Employer in 2014.

Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by Friends Life

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr M’s complaint against Friends Life is about their failure to provide him with a pension advice slip in a timely manner.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by MyCSP

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint is that MyCSP delayed the implementation of a pension sharing order on his pension which resulted in its overpayment.