Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint is that her pension benefits had been overstated, because the value of her transferred-in membership credit from the Local Government Pension Scheme (LGPS) was incorrectly recorded by NHS BSA for a number of years.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by St Andrew’s.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint concerns St Andrew’s decision to change the way the payment of pension increases from the Scheme are accounted for.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R complains that NHSBSA say she is not eligible for Special Class Status (SCS), because she had a break in pensionable employment of over five years.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N disagrees with the decision made by Veterans UK to award him Tier 1 ill health retirement benefits. He is of the opinion that he meets the eligibility criteria for a higher Tier 2 award in the AFPS 05.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by NLD.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y has complained that an error in the information that NLD submitted to NHS Business Services Authority (NHS BSA) (formerly NHS Pensions) resulted in NHS BSA providing an overinflated retirement quotation on 7 November 2012. Mrs Y relied upon this quotation and decided to retire.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint about Veterans UK, the scheme manager, is that it caused an overpayment of pension benefits, it has stopped those benefits to prevent the overpayment from increasing, and it requires repayment of the overpayment.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by CO, MyCSP or HMRC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained that HMRC mishandled his application for ill-health retirement, resulting in unnecessary legal and medical costs.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Cabinet Office, the MOD, or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by TP or Southampton.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that:-

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R has complained that Aviva (formally Norwich Union) did not inform her when it changed the terms of her original contract. In particular, she says she was not made aware that the age she could access her pension benefits was increasing from age 50 to age 55.