Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by WYFRS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N disagrees with the decision not to award him an injury benefit. It is his view that the asthma he is suffering from was triggered by disciplinary action taken against him in 2011.

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by HMRC or My Civil Service Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L has complained that her eligibility for ill health retirement benefits has not been considered in a proper manner.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against Hornbuckle is about delays, incorrect information and poor customer service, from 2011 to 2015. He calculates the total cost of resolving these issues to be more than £14,000.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by GAD.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that GAD failed to provide revised commutation factors for retirements prior to 1 December 2001.

Ombudsman’s Determination

Outcome

I do not uphold Mrs M’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs M has complained that, as a deferred member, she was provided with incorrect advice on how to claim her NHS pension at age 55 and that as a result she took several steps that she otherwise would not have done.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained that MyCSP has refused to issue him with a cash equivalent transfer value (CETV) to enable him to transfer his PCSPS benefits into a SIPP.

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by BAHS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S’ complaint is that she has been refused ill health early retirement (IHER).

Ombudsman’s Determination

Outcome

I do not uphold Dr Y’s complaint and no further action is required by the Authority.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr Y’s complaint arises because the Authority rejected his application for a disablement gratuity from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Lafarge.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that he received information which led him to believe he would receive a higher pension when he reached retirement age.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D complains that the Trustees improperly reduced the cash equivalent transfer value (CETV) available to him from the Plan by £223,043.51 in November 2016.