Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by Cabinet Office, MyCSP or the Employer.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I complains that he was granted ill-health retirement (IHR) as a member of the Alpha section of the PCSPS, rather than the Classic section. As a result, part of his pension has been calculated in accordance with the Alpha section regulations, which in his case provide less favourable benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’s complaint, and no further action is required by AJ Bell.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’s complaint against AJ Bell is about its poor service, negligence, maladministration and misconduct.

Ombudsman’s Determination

Outcome

I do not uphold Mr A’s complaint and no further action is required by Aegon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A has complained that the fund growth detailed in the Plan’s fund factsheet does not match the limited growth achieved by his Plan. He therefore suggests the fund factsheet is misleading and is not fit for purpose.

Mr A would like Aegon to increase his fund value to match the returns detailed in the fund factsheet.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by James Hay, other than those that it is already in the process of completing.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S complains about James Hay’s administration of his SIPP, and the changes made to its terms and conditions, as well as the fees charged, of which he says he had no notification.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint is that NHS BSA, the Scheme Manger, failed to pay her a share of the lump sum death benefits payment it paid following the death of her mother, Dr Y.

Ombudsman’s Determination

Outcome

I do not uphold Mr T complaint and no further action is required by GAD.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that his lump sum has not been recalculated in line with revised commutation factors provided by GAD.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by WYFRS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N disagrees with the decision not to award him an injury benefit. It is his view that the asthma he is suffering from was triggered by disciplinary action taken against him in 2011.

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by HMRC or My Civil Service Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L has complained that her eligibility for ill health retirement benefits has not been considered in a proper manner.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against Hornbuckle is about delays, incorrect information and poor customer service, from 2011 to 2015. He calculates the total cost of resolving these issues to be more than £14,000.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by GAD.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that GAD failed to provide revised commutation factors for retirements prior to 1 December 2001.