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BBC Pension Scheme (PO-16442)

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Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Company or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained because he is dissatisfied with the Pension Increase Exchange option (PIE) that he was offered, and subsequently accepted, from the Company.

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National Grid UK Pension Scheme (PO-15056)

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Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y says he was allocated to a section of the Scheme unrelated to the business area he was working in when he retired. The allocation methodology used by the Trustee, when sectioning the Scheme, seems illogical, random and completely flawed. His pension benefits could potentially be less secure in future.

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St Georges Superannuation Fund (PO-18398)

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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N complains that the Trustee caused a delay in him receiving his pension benefits from the Fund.

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Teachers’ Pension Scheme (PO-13360)

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Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr G is unhappy because TP is attempting to recover an overpayment of £7,327.20 from him. Mr G received this overpayment as part of his benefits from the Scheme between February and December 2014.

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Principal Civil Service Pension Scheme (Northern Ireland) (PO-16006)

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Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by the Department.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T is dissatisfied with the Department’s decision not to allow him membership of either the Alpha section or the Partnership Account when he chose to opt back into the Scheme. The Department say he, Mr T, is only eligible to join the Classic section of the Scheme.

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National Employment Savings Trust (PO-18857)

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Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by Nest.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L says Nest unreasonably delayed claiming tax relief on his pension contribution of £500. Although Nest has made good the financial loss, it delayed the process and failed to provide a satisfactory explanation for the delay. Nest then mismanaged his subsequent enquiries and complaint. He has not been compensated for the mistakes made.

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Aegon Self Invested Personal Pension (PO-17166)

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Ombudsman’s Determination

Outcome

I do not uphold Ms P’s complaint and no further action is required by Aegon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms P says Aegon disguised underperformance of two of her investment funds and mismanaged the subsequent transfer of her assets to the SIPP. She would like to be reimbursed her transfer fee and fully compensated for any shortfall in investment growth she may have suffered as a result.

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NHS Injury Benefit Scheme (PO-15943)

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Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y complains that NHSBSA, the manager of the Scheme, has wrongly declined her application for permanent injury benefits (PIB) on the grounds that the injuries to her back and neck were not wholly or mainly attributable to her NHS employment.

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S Willetts Fabrications Ltd Retirement and Death Benefit Scheme (PO-16917 and
PO-17039)

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Ombudsman’s Determination

Outcome

I do not uphold the applicants’ complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The applicants have complained that there have been delays with transferring the Scheme to a new provider, Dentons, and that they have been overcharged for the below par level of Trustee management. The applicants wish to recover the fees they have paid to Hornbuckle plus the fees paid to Dentons and their representative.

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HSC Pension Scheme (PO-14791)

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Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by HSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that HSC has not granted him Mental Health Officer (MHO) status for the period 1986 to present. The effect of this is that he has not accrued sufficient pensionable service in order to retire early without a reduction to his pension benefits.

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