Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L has complained about Aviva’s errors in the administration of the Plan. Specifically, it incorrectly recorded her address which has resulted in her concerns over data protection.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint is that the Council failed to properly consider her request for her deferred benefits to be brought into payment on the grounds of ill health from 25 October 2013.

Ombudsman’s Determination

Outcome

I do not uphold Ms L’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms L has complained that her application for the early payment of her benefits on the grounds of ill health has not been considered properly.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by HSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that HSC have not granted him Mental Health Officer (MHO) status for the period 1982 to present. The effect of this is that he has not accrued sufficient pensionable service as an MHO in order to retire early without a reduction to his pension benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by HSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E has complained that HSC have not granted her Mental Health Officer (MHO) status for the period of 1994 to present. The effect of this is that she has not accrued sufficient pensionable service as an MHO in order to retire early without a reduction to her pension benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by LPFA and UACES.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R brought the complaint to this Office on behalf of the late Mr R’s estate. Mrs R’s complaint against LPFA and UACES is the following:-

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Equitable Life

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that Equitable Life transferred the Plans to a fraudulent pension scheme, the Salmon Enterprise (UK) Pension Scheme (the Salmon Scheme), and he has subsequently lost his entire pension.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by JLT or the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint arises because he considers the Trustees calculated his pension benefits incorrectly.

Ombudsman’s Determination

Complaint Summary

Mr N has complained that the Trustee has incorrectly interpreted the rules relevant to his application for ill health early retirement (IHER) from Early Leaver status.

Summary of the Ombudsman’s Determination and reasons

The complaint should not be upheld against the Trustee because it has correctly applied and interpreted the rules in relation to Mr N’s application for IHER.