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Friends Life Personal Pension Plan (PO-17814)

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Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, and no further action is required by FL.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L’s complaint about FL is that he believes that his benefits under the Plan should attract a higher annuity rate than the one that FL applied to him.

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Barclays Bank Retirement Fund (PO-18427)

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Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by the Trustees or the Administrator.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint concerns the way the Administrator dealt with her late husband’s request to have his pension transferred from the Fund. Mrs S considers that its actions amounted to maladministration which resulted in her incurring a financial loss.

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Principal Civil Service Pension Scheme (PO-17446)

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Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by DWP or MyCSP.

My reasons for reaching this decision are explained in more detail below.

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DSSR Group Pension Scheme (PO-4066)

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Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by the Trustees of the DSSR Group Pension Scheme.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr W has complained that the Trustees have reduced his pension going forward because they consider it to have been incorrectly calculated.

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DSSR Group Pension Scheme (PO-4152)

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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustees of the DSSR Group Pension Scheme.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that the Trustees have reduced his pension going forward because they consider it to have been incorrectly calculated.

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Standard Life Staff Pension Scheme (PO-19742)

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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that contrary to the assurances he received from the Trustees before requesting a cash equivalent transfer value (CETV) in June 2016, he was not able to request a further CETV on 6 September 2016.

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The Forth Ports Group Pension Scheme (PO-17085)

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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Principal Employer or the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E’s complaint is that the index used for pension increases for TCS Members of the Scheme has been changed from the Retail Prices Index (RPI) to the Consumer Prices Index (CPI).

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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Zurich or CB.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Zurich/CB has refused to transfer his pension benefits in the SIPP to another provider and as a result he has missed out on the gains he would have made on the investment in the new pension scheme.

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Standard Life Staff Pension Scheme (PO-19743)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that contrary to the assurances she received from the Trustees before requesting a cash equivalent transfer value (CETV) in June 2016, she was not able to request a further CETV on 6 September 2016.

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NHS Injury Benefits Scheme (PO-18788)

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Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs D’s complaint against NHS BSA is about its decision to refuse her Permanent Injury Benefit, (PIB), as it says she has not suffered a permanent loss of earning ability (PLOEA).

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