Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Transact.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained that Transact should not have transferred his pension into the Bobins Pension Scheme.

Outcome

1. I agree with the complaint but, in my opinion, the offer of compensation made by the Trustees and Mercer is sufficient.
2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

3. Mr D has complained that the pension paid to him was lower than originally quoted and the tax-free cash lump sum was later misquoted.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R’s complaint against Veterans UK concerns its review of its original decision not to award him Tier 2 pension benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I’s complaint is that he cannot transfer his pension benefits from the Plan, to a scheme in Italy. He also does not accept that his contributions cannot be refunded.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is unhappy for several reasons regarding how his benefits from the Scheme have been calculated.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Prudential.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that the value of his policy within the Scheme was surrendered at zero, due to charges continuously being deducted, when he was no longer paying contributions into the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the SPPA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that he is not able to receive a refund of his contributions, on leaving the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E has complained that NHS BSA has not correctly applied its regulations when calculating her entitlement to benefits from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Cdr N’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained that Friends Life closed its online platform on 25 August 2017, and did not provide him with details of when a replacement or new online platform would be available.