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Civil Service Compensation Scheme (PO-24650)

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Ombudsman’s Determination

Outcome

I do not uphold Mr X’s complaint and no further action is required by MyCSP and Cabinet Office.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr X’s complaint against MyCSP/Cabinet Office concerns their decision not to honour an incorrect estimate of his Medical Inefficiency Compensation (MIC). Mr X would like to be granted the incorrect estimate of his entitlement for the amount of £36,365.18, under the CSCS.

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Pension Insurance Corporation Annuity Policy (PO-20899)

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Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by PIC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained that PIC has refused his request to transfer the value of the Policy to an alternative pension arrangement.

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NHS Pension Scheme (PO-14239)

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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that NHSBSA will not allow him to transfer his benefits from the Tesco Pension Scheme to the Scheme.

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Stanley Black & Decker UK Pension Plan (PO-20002)

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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint against the Trustees or Capita and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

In summary, Mr N’s complaint is:-

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GE Pension Plan (PO-22344)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Aon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint concerns the miscalculation of his pension benefits. Mr N says that following this misinformation, he decided to take redundancy and retire.  He contends that this irreversible decision has limited his future income.

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The Maybourne Hotel Pension and Life Insurance Scheme (PO-16464)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is complaining that the Trustees commuted his benefits to a lump sum in 2015 and he had to return the cheque due to the possible impact on his state benefits.

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AVIVA Pension Plan (PO-18796)

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Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y complains that Aviva has requested that he repay an overpayment of pension benefits.

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Standard Life Personal Pension Plan (PO-21640)

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Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by Standard Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S’ complaint concerns the length of time it took Standard Life to transfer her pension.

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Siemens Benefit Scheme (PO-21999)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against the Trustee concerns the provision of an incorrect pension benefit quotation. Mr N contends that he should be entitled to the incorrectly quoted pension. He asserts that he has suffered a financial loss of £51,175.80, plus RPI increases.

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NHS Pension Scheme (PO-20425)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N believed that she was a member of the Scheme between 1992 and 1997, but later discovered that no pension contributions were paid by her former NHS employer. Mrs N says that she did not opt out of the Scheme in 1992, and consequently can no longer afford to retire early due to her missing membership.

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