Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is unhappy that he has not received his Railways Pension Scheme 1994 Pensioner Section (RPS) benefits in line with the preferential, Schedule 8 terms. He has also complained about the lack of information that was provided when the Trustee wrote to him to discuss the possibility of amalgamating his former RPS rights.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that NHSBSA has said he is not eligible for Mental Health Officer (MHO) status. This means he is not able to retire at age 55, without being subject to an early retirement reduction.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Safran.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R is not able to locate his pension, and considers that this is due to the maladministration of Safran.

Ombudsman’s Determination

Outcome

I do not uphold Dr D’s complaint and no further action is required by Nestle Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr D’s complaint concerns the reduction in the Cash Equivalent Transfer Value (CETV) of his benefits in the Fund not being transferred before the expiry date.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that his annuity is lower than he was originally quoted.

Ombudsman’s Determination

Outcome

I do not uphold Dr E’s complaint and no further action is required by either the Administrator or by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr E is unhappy that the Administrator and Trustee are seeking to recoup an overpayment of pension benefits. They propose to do this by reducing the amount of Dr E’s pension in payment.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint concerns the Trustee’s decision not to pay her a spouse’s pension as an unauthorised lump sum payment.

Ombudsman’s Determination

Complaint Summary

Mr D’s complaint against the Trustee concerns the Trustee’s award of a partial disability pension. He says the Trustee’s decision that he is capable of undertaking alternative employment elsewhere is wrong because his health is continuing to deteriorate. Mr D considers that he should have been given the highest award, equal to 60% of his Annual Earnings less the annual rate of State Incapacity Benefit, because he is incapable of undertaking alternative sedentary work.

Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms E’s complaint against the Council concerns its decision not to award her an ill health pension (IHRP) from active status.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint concerns the Trustees’ decision not to pay the higher cash equivalent transfer value (CETV), Mr Y was quoted in October 2016.