Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E believes that Aviva is responsible for a loss of £1,415 per annum in his pension income from age 60.

Ombudsman’s Determination

Outcome

I do not uphold Mr F’s complaint and no further action is required by MyCSP.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by RBS or Liberty.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R is unhappy with the administration of his request to transfer benefits, which caused the transfer value quoted to him to no longer be available.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by Gloucestershire NHS Partnership Trust, Gloucestershire NHS Procurement Shared Service, or NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint concerns NHS BSA’s decision to assess her permanent loss of earning ability (PLOEA) at the maximum award of more than 75% (Band 5) from January 2016, rather than backdate it to her last day of service in May 1995.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by LFRS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I is unhappy that LFRS failed to keep him updated about the process for joining the Scheme. As a result, he has missed the deadline to join and LFRS has said it is not possible to set up his membership now.

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by Teachers’ Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H’s complaint about Teachers’ Pensions is that her actual pension benefits on retirement were lower than the figures quoted in the estimate she received before her retirement.

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by Bradford.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H’s complaint is about how the Fund distributed the death grant payable on the death of her husband Mr H, and the level of service that she received from the Fund.

Ombudsman’s Determination

Outcome

I do not uphold Miss Y’s complaint and no further action is required by Capita or the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss Y has complained that Capita and the Council provided her with incorrect information about; the value of her pension benefits; the options available to her; and, the consequences of taking her benefits. Because of the pension being put into payment, her entitlement to certain benefits have been significantly reduced.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by SF.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained about the tax code being used by SF when paying his annuity. Mr R has also complained that SF has not issued him with statements and has failed to adequately respond to his requests for information.

Ombudsman’s Determination

Complaint Summary

Mr M has complained that Namulas:-