Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E’s complaint concerns the Council’s decision to award her an ill-health retirement pension (IHRP) at Tier 3, rather than Tier 2 or Tier 1 in April 2017, when she left her employment.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by DWP, MyCSP or the Cabinet Office.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that her application for retrospective ill health retirement has been declined.

Ombudsman’s Determination

Complaint Summary

Mr G has complained that IPM failed:-

• To follow his instructions in respect of the 2013 Lease between IPM and AH.
• To act timeously in dealing with the breach of covenants, in the 2013 Lease in respect of ‘Signs’ and ‘Alterations’, by AH.
• To obtain Counsel’s Opinion on the basis advised by its legal adviser.

To put matters right Mr G wants IPM:-

Ombudsman’s Determination

Outcome

1. I do not uphold Mr X’s complaint and no further action is required by the Trustee.
2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

3. Mr X’s complaint against the Trustee concerns its decision to refuse to award him an incapacity pension (IP).

Ombudsman’s Determination

Outcome

1. I do not uphold Ms Y’s complaint and no further action is required by NHS BSA.
2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms Y’s complaint concerns NHS BSA’s decision to decline her application for NHS Permanent Injury Benefits (PIB).

Ombudsman’s Determination

Outcome

1. I do not uphold Ms D’s complaint and no further action is required by Re-Assure.
2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

3. Ms D is complaining that Re-Assure will only allow her to flexibly access her benefits in the Plan, if she transfers to a new retirement account even though she will lose a loyalty bonus (Loyalty Bonus) payable up to retirement, if she transfers.
4. She is also complaining that Re-Assure contin

Ombudsman’s Determination

Outcome

1. I do not uphold Mrs L’s complaint and no further action is required by JLT.
2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

3. Mrs L considers that the figures quoted for her taking early retirement benefits from the Scheme is disproportionately lower than it would be should she retire at her normal retirement date (NRD).

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by Phoenix Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint is that Phoenix Life says that it does not have any pension benefits payable to her in respect of her membership of the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee or the Administrator.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S is complaining that the Council (as the administrator of the LGPS) gave poor advice to his former employer, Neath Port Talbot Council, in 2007 and 2013 and, as such, Mr S’ benefits should not be abated following his decision to take flexible retirement.