Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D disagrees with the decision not to revise his AFPS 75 attributable benefit.

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by the Administrator, Trustee or Santander.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs D complained that the benefit statement she received, after she was made redundant at Alliance and Leicester in 1996, provided a misleading pension estimate of £10,751.76 per annum at age 60. She would like the estimated pension to be paid.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Standard Life.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint, and no further action is required by the Trustee or WTW.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by MyCSP or the Cabinet Office.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K has complained that his permanent injury benefit (PIB) has not been calculated correctly. In particular, he disagrees with the level of impairment which has been used. He has also complained that his appeal was not handled in an appropriate manner.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Prudential.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that Prudential did not carry out appropriate checks when transferring his benefits from the Plan. His complaint arises as it has transpired that the scheme he transferred into is a pension liberation scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by MoJ or PSAL.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint against MoJ and PSAL is that he was led to believe he would be able to retire at age 60 with an unreduced pension. Mr D later found out that he could not take this pension until he reached age 65.

Ombudsman’s Determination

 Outcome

I do not uphold Mr S’ complaint and no further action is required by Babcock or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is: