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Aviva Pension Plan (CAS-33644-S4S8)

Complainant:
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Outcome:
Respondent:
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Date:

Ombudsman’s Determination

Outcome

I do not uphold complaint and no further action is required by Aviva.

Complaint summary

Mr N has complained that Aviva has not backdated his annuity to the Plan’s Normal Retirement Date (NRD).

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Halcrow Pension Scheme (No. 2) (PO-14329)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

Complaint summary

Mr S says the Trustee:-

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Local Government Pension Scheme (CAS-29460-D2J4)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:

Ombudsman’s Determination

Outcome

I do not agree that this complaint should be upheld and no further action is required by MPF.

Complaint summary

Mr N’s complaint against MPF is that it has not met its statutory obligations to inform him there was a change to the Scheme, namely a reduction to the late retirement factors, and as a consequence he has suffered a financial loss.

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Local Government Pension Scheme (PO-25911)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
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Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by the Council.

Complaint summary

Mr I’s complaint is two-fold. First, he has complained about the delays in providing him with a cash equivalent transfer value (CETV) illustration. Second, he has complained that he was unable to transfer his benefits from the Scheme, as he was within a year of his normal retirement date (NRD).

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