Ombudsman’s Determination

Outcome

The complaint should be partly upheld against the Employer because:-

1. The Employer acted in breach of the Scheme Rules by not paying all the contributions due between April 2022 and November 2023. 

Ombudsman’s Determination

Outcome

Mr N has received overpayments as a consequence of an error that occurred in the calculation of his benefits. As a consequence, the Trustee was correct to reduce his pension to the level Mr N was entitled to under the Plan’s Trust Deed and Rules.

Ombudsman’s Determination

Outcome

The complaints are not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by the Applicants, and because it fulfilled the duties it did have in relation to the Schemes adequately. 

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint, and no further action is required by NHS BSA.

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld in part. To put matters right the Administrator shall pay Mr D £500 in recognition of the significant distress and inconvenience which he has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr G’s complaint is upheld, and to put matters right, the Employer shall carry out the actions in paragraph 49.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint as although there has been maladministration in making the overpayments, Mr L has not sustained injustice.

Ombudsman’s Determination

Outcome

1. The complaint is partly upheld against the Trustees, I am satisfied that:- 
   1. Mr M has sustained severe non-financial injustice (distress and inconvenience) as a consequence of the maladministration by the Trustees in making the overpayments. 
   2. The Truste

Ombudsman’s Determination

Outcome

I do not uphold Dr L’s complaint, and no further action is required by the Trustee. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHS BSA.