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Teachers' Pension Scheme (CAS-113111-L4H3)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by TP. 

Complaint summary

Mrs N has complained that TP is not paying her the correct widow’s pension. 

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TPS Benefits Scheme (CAS-79089-Z5M8)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome 

The complaint should be upheld against the Trustee because an uplift should have been applied to his deferred pension. To matters right, the Trustee shall follow the steps set out in the section ‘Directions’. concerns the information he was provided about the uplift to his deferred pension between ages 60 and 62.

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NEST Pension Scheme (CAS-130996-Q6W2)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right the Employer shall pay £216.71 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Universities Superannuation Scheme (CAS-75368-P2P5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint, and no further action is required by the Trustee.  

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James Hay Partnership – Self Invested Personal Pension (CAS-111306-P2J9)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr S’ complaint against the Employer is partly upheld. I do not uphold Mr S’ complaint against James Hay. To put matters right for the part that should be upheld the Employer should make an award to remedy any financial loss it has caused Mr S. 

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LV= Employee Pension Scheme (CAS-112373-H5N6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint, and no further action is required by the Trustee. 

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Scottish Housing Associations’ Pension Scheme (CAS-132784-G2D3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Ms T’s complaint, and no further action is required by the Trustee or TPT. 

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Local Government Pension Scheme (CAS-74362-C5X1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Council.

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NEST Pension Scheme (CAS-99346-V1W9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay £2,463.24 into the Scheme. The Employer shall ensure that Mr T is not financially disadvantaged by its maladministration. It shall also arrange for any investment loss to be calculated and paid into the Scheme. 

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HBOS Final Salary Pension Scheme (CAS-78486-R9D8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint, and no further action is required by the Trustee. 

View determination

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