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Standard Life Staff Pension Scheme (CAS-83244-M3K3)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint, and no further action is required by SL or Aptia. 

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Standard Life Flexible Retirement Plan (CAS-49861-X5J5)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, and no further action is required by SL. 

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Teachers' Pension Scheme (CAS-37350-K2Y4)

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Ombudsman’s Determination

Outcome

  1. Mrs N’s complaint against TP and NYCC is partly upheld. To put matters right, Mrs N shall be paid £3,000 in respect of the non-financial injustice she has sustained as a consequence of their maladministration. £2,000 of this payment shall be made by TP and the remaining £1,000 by NYCC.

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Smart Pension Master Trust (CAS-114171-Z6V8)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr l's complaint and no further action is required by Smart Pension. 

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NEST Pension Scheme (CAS-116534-M8Y1)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs K’s complaint is upheld and, to put matters right, the Employers shall ensure that she is not financially disadvantaged by its maladministration. So, they shall arrange for any investment loss to be calculated and paid into the Scheme. 

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The Smart Pension Master Trust (CAS-94367-H8S2)

Complainant:
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Ombudsman’s Determination

Outcome

Ms H’s complaint is upheld and, to put matters right, the Employer shall pay £2,024.00 into the Trust. The Employer shall ensure that Ms H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust. 

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Hewlett-Packard Limited Retirement Benefits Plan: Digital Section (CAS-74325-Z1Q4)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, and no further action is required by HPE.

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Westerby Private Pension (CAS-57893-P0C6)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Westerby. 

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Deloitte UK Pension Scheme , formerly known as the Deloitte & Touche UK Pension Scheme (D&TUKPS) (CAS-38437-Z8J7)

Complainant:
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Ombudsman’s Determination

Outcome 

The complaint should not be upheld against the Trustee because:-

  • No death benefits are payable to Ms N in respect of Mr T’s death under the Scheme Rules.

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The British Steel Pension Scheme (CAS-81940-Z2S8)

Complainant:
Complaint Topic:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee. 

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