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Farmwell Ltd. Retirement and Death Benefit Scheme (CAS-110685-L4N5)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Aviva.

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NEST (CAS-97027-G2V6)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Ms Y’s complaint is upheld and, to put matters right, the Employer shall ensure that Ms Y is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.

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Armed Forces Pension Scheme (CAS-112193-P9C1)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by Veterans UK. 

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Airways Pension Scheme (CAS-78782-N1T6)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

I do uphold in part Mr H’s complaint, and no further action is required by the Administrator. 

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NHS Pension Scheme (CAS-86747-P1R3)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by NHS BSA and the Trust.

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LifeSight Master Trust (CAS-54811-N0H7)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr X’s complaint and no further action is required by the Trustee or Willis Towers Watson. 

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NEST (CAS-96234-M5S1)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr I’s complaint is upheld and to put matters right the Employer shall pay £594.38 into the Scheme. The Employer shall ensure that Mr I is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and any shortfall paid into the Scheme.

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Sanlam Retirement & Death Benefits Scheme (CAS-87628-Y8G6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr NS’ complaint and no further action is required by the Administrator.  

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Royal Academy of Arts Pension Scheme (CAS-111359-D3J5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr L’s complaint against the Trustees is partly upheld. To put matters right, the Trustees shall pay Mr L £1,000 in respect of the serious non-financial injustice he has sustained as a consequence of their maladministration.

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