Ombudsman’s Determination

Outcome

Mrs P’s complaint is upheld. The Employer has now paid redress for the loss of investment and an award to Mrs P for her distress and inconvenience, so no further action is required. 

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and to put matters right the Employer shall:- 

• Pay £145.06 to Mr L for the pension contributions that were deducted from his pay and not refunded to him.

Ombudsman’s Determination

Outcome

Mrs K’s complaint is party upheld. To put matters right NHS BSA shall pay Mrs K £1,000 in recognition of the serious distress and inconvenience which she has suffered.

My reasons for reaching this decision are explained in more detail below. 

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint, and no further action is required by the Trustee. 

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustee.

Ombudsman’s Determination

Outcome

The complaint is not upheld against the Trustee and because:-

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by TP. 

Complaint summary

Mr N’s complaint concerns TP’s decision to decline his application for ill health early retirement.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, and no further action is required by the Trustee or AON.  

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, and no further action is required by the Trustee or the Administrator. 

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint against the Trustees or Buck, as although there has been maladministration by the Trustees and Buck in making the overpayments, Mr G has not sustained injustice.