Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by NHS BSA.   

Ombudsman’s Determination

Outcome

I partly uphold Mr S’ complaint and ReAssure shall pay Mr S £500 for the significant distress and inconvenience he has experienced less the £200 it has already paid him. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by Prudential. 

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £4,967.24 into the Scheme. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Fund beyond that already taken.  

Ombudsman’s Determination

Outcome

I do not uphold Mrs A’s complaint, and no further action is required by SPT.

My reasons for reaching this decision are explained in more detail in paragraphs 51 to 59 below. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below in paragraphs 45 to 53.

Ombudsman’s Determination

Outcome

Mr R’s complaint against Mercer and the Trustee is partly upheld. To put matters right, Mercer shall pay Mr R £500 in recognition of the significant distress and inconvenience he suffered. 

Ombudsman’s Determination

Outcome

I do not uphold Dr H’s complaint, and no further action is required by Trustee or the Administrator.

Ombudsman’s Determination

Outcome

The complaint is upheld because K Ltd has not presented any legal basis on which it was able to deny the transfer of Ms N’s benefits, nor has it given a reasonable explanation for the delay.