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The People’s Pension, formerly B & CE (CAS-110972-D8G3)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee. 

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Civil Service Pension Scheme (CAS-77821-P0V7)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mrs P’s complaint is upheld. The Employer has now paid redress for the loss of investment and an award to Mrs P for her distress and inconvenience, so no further action is required. 

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NEST (CAS-101488-R3X6)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and to put matters right the Employer shall:- 

  • Pay £145.06 to Mr L for the pension contributions that were deducted from his pay and not refunded to him.

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NHS Pension Scheme (CAS-90501-T3V1)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mrs K’s complaint is party upheld. To put matters right NHS BSA shall pay Mrs K £1,000 in recognition of the serious distress and inconvenience which she has suffered.

My reasons for reaching this decision are explained in more detail below. 

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BMW (UK) Operations Pension Scheme (CAS-54901-V6R7)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint, and no further action is required by the Trustee. 

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GKN Group Pension Scheme (CAS-77483-T9R9)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustee.

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Teachers' Pension Scheme (CAS-50365-T9S1)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by TP. 

Complaint summary

Mr N’s complaint concerns TP’s decision to decline his application for ill health early retirement.

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Merck Pension Scheme (CAS-77637-S3D8)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, and no further action is required by the Trustee or AON.  

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Old British Steel Pension Scheme (CAS-89142-L1R8)

Complainant:
Complaint Topic:
Ref:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, and no further action is required by the Trustee or the Administrator. 

View determination

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