Ombudsman’s Determination

Outcome

Mr G’s complaint is upheld, and to put matters right, the Employer shall carry out the actions in paragraph 49.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint as although there has been maladministration in making the overpayments, Mr L has not sustained injustice.

Ombudsman’s Determination

Outcome

1. The complaint is partly upheld against the Trustees, I am satisfied that:- 
   1. Mr M has sustained severe non-financial injustice (distress and inconvenience) as a consequence of the maladministration by the Trustees in making the overpayments. 
   2. The Truste

Ombudsman’s Determination

Outcome

I do not uphold Dr L’s complaint, and no further action is required by the Trustee. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHS BSA. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs M’s complaint and no further action is required by NHS BSA.

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and to put matters right TP shall follow the steps detailed in the “Directions” section of this Determination.

Ombudsman’s Determination Complaint summary 

Outcome 

The complaint is upheld against the Trustee because I find, on the balance of probabilities, that Mrs R’s pension benefits were not transferred out of the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint, and no further action is required by the Trustees or Capita. 

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint for the reasons set out below in paragraphs 63 to 76 and no further action is required by WTW, the Employer or the Trustee.