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State Street Group Personal Pension Plan (CAS-108141-F2X8)

Complainant:
Complaint Topic:
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Outcome:
Appeal outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr R’s complaint against the Employer is partly upheld. To put matters right, the Employer shall pay Mr R £500 in recognition of the distress and inconvenience he suffered. 

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Fidelity FundsNetwork Pension (CAS-80719-C0S5)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs W’s complaint, and no further action is required by Fidelity.

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Smiths Industries Pension Scheme (CAS-99766-L5X6)

Complainant:
Complaint Topic:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld because there was no absolute commitment to pay the higher rate of increase and Smiths has acted in accordance with the Rules. 

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Transport for London Pension Fund (CAS-101454-H6B5)

Complainant:
Complaint Topic:
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Outcome:
Appeal outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustee.

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Teachers’ Pension Scheme (CAS-76851-L9X6)

Complainant:
Complaint Topic:
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Outcome:
Appeal outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint, and no further action is required by the Respondents.  

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NatWest Group Retirement Savings Plan formerly the RBS Group Retirement Savings Plan (CAS-88262-V3F7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Appeal outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

  1. I do not uphold Mr R’s complaint and no further action is required by the Trustee. 

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AJ Bell You invest Self Invested Personal Pension (CAS-64304-R5R1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Appeal outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

  1. I do not uphold Mr T’s complaint, and no further action is required by AJ Bell. 

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NEST (CAS-106341-G1M4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Appeal outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

  1. Mrs Y’s complaint is upheld and, to put matters right, the Employer shall pay £2,074.45 into the Scheme.

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