Ombudsman’s Determination

Outcome

Mrs E’s and Mr R’s complaint should be upheld because the Trustees failed to properly consider all the potential beneficiaries in reaching their decision regarding the distribution of the lump sum benefit following the death of Mr F. Therefore, the decision should be reconsidered.

Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right MPF, SIL and LCC shall pay Mrs N a total of £1,000, taking into account the £500 already paid by SIL and LCC, in recognition of the serious distress and inconvenience which Mrs N has suffered dealing with this matter.  

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint, and no further action is required by Mercer or the Trustee.  

Complaint summary

Mrs Y’s complaint concerns: 

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint, and no further action is required by NHS BSA. 

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Aviva.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHS BSA. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by SL. 

Ombudsman’s Determination

Outcome

Mrs E’s and Mr R’s complaint should be upheld because the Trustees failed to properly consider all the potential beneficiaries in reaching their decision regarding the distribution of the lump sum benefit following the death of Mr F. Therefore, the decision should be reconsidered.

Ombudsman’s Determination

Outcome

I do not uphold Miss U’s complaint and no further action is required by NHS BSA.