Ombudsman’s Determination

Outcome

Mr Y’s complaint is partly upheld and to put matters right Johnson & Johnson shall amend Mr Y’s final pensionable pay to £114,190.33. It shall also pay Mr Y £1,000 in recognition of the distress and inconvenience caused to him by Johnson & Johnson’s maladministration.

Ombudsman’s Determination

Outcome

The complaint is partly upheld against the Trustees, I am satisfied that:- 

Ombudsman’s Determination

Outcome

Mrs H’s complaint is upheld and, to put matters right, the Employer shall pay £1,910.75 into the Scheme. The Employer shall ensure that Mrs H is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint, and no further action is required by NHS BSA. 

My reasons for reaching this decision are explained in more detail in paragraphs 42 to 56 below.

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Cheshire Service shall take the actions set out in paragraph 105. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by the Trustee or the Administrator.

Ombudsman’s Determination

Outcome

1. The complaint should be partly upheld against Aviva and upheld against the Trustees. 

2. The complaint is partly upheld against Aviva because: -

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by CSP. 

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by NHS BSA.   

Ombudsman’s Determination

Outcome

I partly uphold Mr S’ complaint and ReAssure shall pay Mr S £500 for the significant distress and inconvenience he has experienced less the £200 it has already paid him.