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Thomas Cook UK DC Pension Scheme (CAS-75043-G1Y2)

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Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. I do not find that Aviva or the Trustee need to take any further action at present.

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Thomas Cook UK DC Pension Scheme (CAS-76480-G0L9)

Complainant:
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Ombudsman’s Determination

Outcome

Mr N’s complaint is partly upheld. To put matters right, Aviva shall follow the actions set out in the section, “Directions”.

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NEST (CAS-101562-B0Y7)

Complainant:
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Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £3,988.60 into the Scheme. The Employer shall ensure that Mr L is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Teachers’ Pensions Scheme (CAS-91001-B8Z6)

Complainant:
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Ombudsman’s Determination

Outcome

Ms I’s complaint is upheld and, to put matters right, the Employer shall pay Ms I £500 for the significant distress and inconvenience it has caused her.

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Chevron UK Pension Plan (CAS-39456-K5F1)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

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Amnesty International Superannuation Scheme (CAS-50798-Y0Z9)

Complainant:
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Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld, and to put matters right, Amnesty shall:

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The Aviva Self Invested Personal Pension Plan and the Aviva Commercial Property Investment provided by Curtis Banks (CAS-51876-F7Y0)

Complainant:
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Ombudsman’s Determination

Outcome

Mr T’s complaint against CB is partly upheld. To put matters right, CB shall pay Mr T £1,000 in recognition of the serious distress and inconvenience he has experienced as a result of its maladministration.

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NHS Pension Scheme (CAS-119758-B1C7)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

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NEST (CAS-113424-Z0H3)

Complainant:
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Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the Employer shall pay £279.97 into the Scheme. The Employer shall ensure that Mr D is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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The Hanson Industrial Pension Scheme (CAS-30193-S3Y4)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Heidelberg Materials UK or Forterra. 

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