We are aware of people receiving letters about a failed investment, claiming to be from The Pensions Ombudsman (TPO).
These letters are not genuine, and the telephone number is not TPO’s.

TPO is a free service and would never ask for your bank details or for you to pay any fees. If you have any further concerns, or you receive a letter and are unsure if it is from TPO, please contact us by emailing InformationManagement@pensions-ombudsman.org.uk. Please do not respond to the letter and report the incident to Action Fraud.

Barclays Bank UK Retirement Fund (PO-27525)

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NHS Injury Benefit Scheme (CAS-29915-R9Q0)

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Medusa Pension Scheme (CAS-32331-Q1P4)

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Stanplan F Final Earnings Plan also referred to as Group Final Salary Plan (CAS-31661-B1C8)

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University of Leicester Pension and Assurance Scheme (CAS-34782-P2Y5)

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James Hay SIPP (PO-29616)

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Atkins Pension Plan (PO-22082)

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NOW: Pensions Trust (PO-29179)

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Prudential Retirement Account (PO-28558)

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Canada Life Lifetime Annuity (CAS-32284-M7X0)

Complainant:

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Related decisions

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Barclays Bank UK Retirement Fund (PO-27525)

Ombudsman’s Determination

Outcome

View determination

Related decisions

NHS Injury Benefit Scheme (CAS-29915-R9Q0)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Medusa Pension Scheme (CAS-32331-Q1P4)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Stanplan F Final Earnings Plan also referred to as Group Final Salary Plan (CAS-31661-B1C8)

Ombudsman’s Determination

Outcome

View determination

Related decisions

University of Leicester Pension and Assurance Scheme (CAS-34782-P2Y5)

Ombudsman’s Determination

Outcome

View determination

Related decisions

James Hay SIPP (PO-29616)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Atkins Pension Plan (PO-22082)

Ombudsman’s Determination

Outcome

View determination

Related decisions

NOW: Pensions Trust (PO-29179)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Prudential Retirement Account (PO-28558)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Canada Life Lifetime Annuity (CAS-32284-M7X0)

Ombudsman’s Determination

Outcome

View determination

Related decisions