We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

HSBC Bank (UK) Pension Scheme (CAS-80853-M0X7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld and to put matters right Aegon and Willis Towers Watson shall: -

View determination

Download

Related decisions

IBM Pension Plan (CAS-82155-H7B1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by the Pension Trust or XPS.

View determination

Download

Related decisions

Scottish Widows Workplace Pension Scheme (CAS-115117-N7N7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay £1,190.74 into the Scheme.

View determination

Download

Related decisions

Smiths Industries Pension Scheme (CAS-110689-M5K1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr S has complained that the increase applied to his Scheme pension in excess of the Guaranteed Minimum Pension (GMP) from 1 May 2022 should have been 7.5% instead of the 5% increase that was actually awarded, in contradiction to a commitment made to members in August 1998. 

View determination

Download

Related decisions

NHS Pension Scheme (CAS-74016-H2K3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by NHS BSA or SAUL. 

View determination

Download

Related decisions

Kellogg Brown & Root UK Limited Pension Plan (CAS-52731-N6G6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no action is required by the Administrator.

View determination

Download

Related decisions

Sainsbury's Pension Scheme (CAS-91740-X7K5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I partially uphold Mr T’s complaint in respect of the award for distress and inconvenience, which I consider to be serious given the considerable delay and the administrative errors made by WTW.

View determination

Download

Related decisions

ThyssenKrupp UK Plc 2006 Retirement and Death Benefits Plan (CAS-52078-W0C1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint; however, Mercer shall provide Mr N with a provisional statement outlining the notional value of the preserved death lump sum that would be payable to his next of kin if he died on, or after, his normal retirement age.

View determination

Download

Related decisions

Principal Civil Service Pension Scheme (CAS-70465-B4M8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, and no further action is required by the CO or MyCSP. 

View determination

Download

Related decisions

Teachers' Pension Scheme (CAS-56741-P0P6)

Complainant:
Complaint Topic:
Ref:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Department for Education 

View determination

Download

Related decisions

Subscribe to Pension complaint or dispute