Ombudsman’s Determination

Outcome

Having fully considered the evidence and submissions presented in writing, I uphold the complaints against the Trustees and Brambles. My reasons are as follows. 

Ombudsman’s Determination

Outcome

Mr W’s complaint is upheld and, to put matters right, the Employer shall pay £2,792.27 into the Trust. The Employer shall ensure that Mr W is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee or the Administrator.

Ombudsman’s Determination

Outcome

1. Dalriada and the Additional Applicants have submitted complaints that I have summarised as:-

Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr N, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

Ombudsman’s Determination

Outcome

The complaint/dispute is upheld against The Trustee and the Employer. 

There has been maladministration and breach of law by the Employer in:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee or Capita. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Mr Hill.

Ombudsman’s Determination

Outcome

Mr D’s complaint against the Trustee and JLT is partly upheld. To put matters right, JLT shall pay Mr D £500 for the significant distress and inconvenience he has experienced. 

My reasons for reaching this decision are explained in more detail in paragraphs 70 to 78 below. 

Ombudsman’s Determination

Outcome

Mr N’s complaint against the HMO and MyCSP is partly upheld. To put matters right the HMO and MyCSP shall, in total, pay Mr N £2,000 in recognition of the distress and inconvenience caused.