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Firemen’s Pension Scheme (1992) (CAS-84081-R5F2)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is partly upheld against the Authority because:-

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Local Government Pension Scheme (CAS-92761-H7Q6)

Complainant:
Complaint Topic:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by the Council.

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Aviva (CAS-62086-Z6M1)

Complainant:
Complaint Topic:
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Outcome:
Appeal outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome 

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary 

Mr R has complained that the Employer, despite deducting contributions from his pay, had failed to pay into the Scheme. 

Mr R has said that the missing contributions amounted to over £2,000.

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CSC Computer Sciences Limited Pension Scheme (CAS-61854-F9L4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome 

Ms Y’s complaint is upheld and, to put matters right, the Trustee, the Company and Mercer shall take the actions set out in paragraphs 61, 62, 63 and 64 below.

Complaint summary 

Ms Y has complained that the Company delayed her redundancy date, and that before she could leave the Company, the Trustee and Mercer changed the Scheme’s actuarial factors, causing her financial detriment.

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Teachers' Pension Scheme (CAS-35667-N6N7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, and no further action is required by TP or the DfE. 

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Aviva Company Pension Plan – Balance My Hormones Ltd (CAS-116234-R5N5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Aviva. 

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ReAssure Personal Pension Plan (CAS-53873-S2G7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr I’s complaint against ReAssure is partly upheld. To put matters right, ReAssure shall pay Mr I £500 in recognition of the distress and inconvenience he suffered.

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(CAS-67622-R2B2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld against the Respondents because whilst some delays arose, this was due to confirming information that was reasonably necessary and relevant, and the delays were not excessive and did not breach the statutory time limits.

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T&N Retirement Benefits Scheme (1989) (CAS-79442-Z7F9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold H’s complaint, and no further action is required by the Trustee or L&G. 

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