We are aware of people receiving letters about a failed investment, claiming to be from The Pensions Ombudsman (TPO).
These letters are not genuine, and the telephone number is not TPO’s.

TPO is a free service and would never ask for your bank details or for you to pay any fees. If you have any further concerns, or you receive a letter and are unsure if it is from TPO, please contact us by emailing InformationManagement@pensions-ombudsman.org.uk. Please do not respond to the letter and report the incident to Action Fraud.

Police Pension Scheme (PO-21875)

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University of Bristol Pension and Assurance Scheme (PO-26295)

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NPI Section 32 Buy Out Policy (PO-15070)

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Local Government Pension Scheme (CAS-30338-Y0S9)

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Sun Life Financial of Canada Personal Pension Plan (PO-27901)

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Standard Life Personal Pension Plan (PO-27889)

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Legal and General Stakeholder Pension Plan (PO-26967)

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Phoenix Life Personal Pension Plans 6000158J, 6000215A, 6000262H and 6026632 (PO-28313)

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HSBC Bank (UK) Pension Scheme (PO-24254)

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TUI Group Pension Trust - BAL Scheme (PO-21487)

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Police Pension Scheme (PO-21875)

Ombudsman’s Determination

Outcome

View determination

Related decisions

University of Bristol Pension and Assurance Scheme (PO-26295)

Ombudsman’s Determination

Outcome

View determination

Related decisions

NPI Section 32 Buy Out Policy (PO-15070)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Local Government Pension Scheme (CAS-30338-Y0S9)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Sun Life Financial of Canada Personal Pension Plan (PO-27901)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Standard Life Personal Pension Plan (PO-27889)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Legal and General Stakeholder Pension Plan (PO-26967)

Ombudsman’s Determination

Outcome

View determination

Related decisions

Phoenix Life Personal Pension Plans 6000158J, 6000215A, 6000262H and 6026632 (PO-28313)

Ombudsman’s Determination

Outcome

View determination

Related decisions

HSBC Bank (UK) Pension Scheme (PO-24254)

Ombudsman’s Determination

Outcome

View determination

Related decisions

TUI Group Pension Trust - BAL Scheme (PO-21487)

Ombudsman’s Determination

Outcome

View determination

Related decisions