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Asda Group Pension Scheme (CAS-84195-T4Y5)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by the Trustee or the Administrator. 

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Asda Group Pension Scheme (CAS-78487-F8S2)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee or the Administrator. 

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The Investor SIPP (CAS-54306-K6B1)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee or II. 

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Local Government Pension Scheme - East Sussex Pension Fund (CAS-56106-J4K1)

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Ombudsman’s Determination

Outcome

Mrs S’ complaint against the HR Department is partly upheld. To put matters right,  the HR Department shall pay £500 to Mrs S for the significant distress and inconvenience caused to her.

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People’s Pension Scheme (CAS-110995-S7Z8)

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Ombudsman’s Determination

Outcome

Mr​ T’s complaint is upheld and, to put matters right, the Employer shall pay £1,280.61 into the Scheme. The Employer shall ensure that ​Mr T ​is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Armed Forces Pension Scheme (CAS-63400-N0T9)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint, and no further action is required by Veterans UK. 

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National Employment Savings Trust - NEST (CAS-105183-C5N8)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs A’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of this pension and make good any shortfall in units.

In addition, the Employer shall pay Mrs A £1,000 for the serious distress and inconvenience it has caused her.

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SMART Pension Plan (CAS-88359-S7J2)

Complainant:
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Ombudsman’s Determination

Outcome

Mr Hyman’s complaint is not upheld, and no further action is required by SMART.

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Standard Life Personal Pension Plan (CAS-105290-N4S0)

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Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right, the Employer shall pay £6,250 into the Plan. The Employer shall ensure that Mr N is not financially disadvantaged by its maladministration. 

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NEST Pension Scheme (CAS-112925-T5G7)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Employer shall pay £370.77 into the Scheme.

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