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True Potential Investments Pension Scheme (CAS-130207-N7C2)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £1,878.92 into the Scheme. The Employer shall ensure that Mr L is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Transact Self-Invested Personal Pension (CAS-108335-P4M3)

Complainant:
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Respondent:
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Date:
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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by IFAL. 

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Prudential Staff Pension Scheme (CAS-62662-W0F1)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee or the Administrator.

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NHS Pension Scheme (CAS-60994-H2H2)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Dr S’ complaint against NHS BSA is upheld. To put matters right, NHS BSA shall pay Dr S £1,000 for the serious distress and inconvenience caused by its maladministration. 

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The Mr S Limited Executive Pension Scheme (CAS-78433-Y1Y8)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr S, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

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NEST (CAS-93727-X0C8)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay £86.82 into the Scheme. The Employer shall ensure that Ms N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Harrods Group Pension Plan (CAS-111806-F8J2)

Complainant:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr W’s complaint against Aptia is partly upheld. To put matters right, Aptia shall pay Mr W £500 for the distress and inconvenience its maladministration caused him. 

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HBOS Final Salary Pension Scheme (CAS-31532-G2M0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome 

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

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Smiths Industries Pension Scheme (CAS-90329-R7N2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by the Trustee or the Administrator.

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True Potential Investments Pension Scheme (CAS-116602-S0V9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay £1,684.24 into the Scheme. The Employer shall ensure that Ms N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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