We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

TIE UK Limited Retirement Fund (CAS-99744-B8V5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by the Trustees, Aon or the Employer.

View determination

Download

Related decisions

Aviva Section 32 Buyout Policy (CAS-61480-S5S2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is upheld against Aviva because it failed in its duty of care in negligence to deal with Mr N’s case before he died. It took too long to provide information to Mr N for him to have made an informed choice regarding his options before he died.

Aviva shall:-

View determination

Download

Related decisions

The Carillion Public Sector Pension Scheme (CAS-56498-P2Y8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by BW or ITSL 

View determination

Download

Related decisions

Vanguard Self Invested Personal Pension (CAS-68330-Y1G6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Vanguard or Aviva.

View determination

Download

Related decisions

Principal Civil Service Pension Scheme (CAS-79967-T1V7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by MyCSP or the Cabinet Office. 

View determination

Download

Related decisions

NHS Pension Scheme (CAS-56273-M4B2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by NHS BSA. 

View determination

Download

Related decisions

Arriva Money Purchase Scheme (CAS-62927-V2H3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint against Aon is partly upheld. To put matters right, Aon shall pay Mr N £1,000 in recognition of the serious distress and inconvenience which he suffered dealing with this matter. 

View determination

Download

Related decisions

NEST Pension Scheme (CAS-110845-C4Z5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr G’s complaint is upheld and, to put matters right, the Employer shall pay £6,498.01 into the Scheme. The Employer shall ensure that Mr G is not financially disadvantaged by its maladministration.

View determination

Download

Related decisions

National Employment Savings Trust – NEST (CAS-104561-V6X5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of this pension and make good any shortfall in units.

In addition, the Employer shall pay Miss N A £1,000 for the serious distress and inconvenience it has caused her.

View determination

Download

Related decisions

NEST (CAS-104816-N6T2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay £3,902.28 into the Scheme. The Employer shall ensure that Ms N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

View determination

Download

Related decisions

Subscribe to Pension complaint or dispute