Ombudsman’s Determination

Outcome

Mrs A’s complaint is upheld and, to put matters right, the Employer shall pay £1,154.54 into the Scheme. The Employer shall ensure that Mrs A is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Employer shall pay £642.25 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay £1,284,15 into the Scheme. The Employer shall ensure that ​Mr R​ is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and also paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mrs N’s complaint is upheld and, to put matters right, the Employer shall pay £642.23 into the Scheme. The Employer shall ensure that Mrs N is not financially disadvantaged by its maladministration.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Standard Life or the Trustee. 

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £269.80 into the Scheme. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by Capita or the Trustee.

Complaint summary

Mrs E complained that:

Ombudsman’s Determination

Outcome

The complaint is upheld and to put matters right Teachers' Pensions shall pay Mrs S £1,000 in recognition of the serious distress and inconvenience she has suffered.

Ombudsman’s Determination

Outcome

Ms T’s complaint is upheld and, to put matters right, the Employer shall pay £3,555.63 into the Scheme. The Employer shall ensure that Ms T is not financially disadvantaged by its maladministration.

Ombudsman’s Determination

Outcome

I do not uphold this complaint against USS as it has applied the Rules of the Scheme correctly and I do not find that Professor M relied on the Quotation in making his decision to withdraw from the Scheme.