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The Jackson Manvers Limited Executive Pension Scheme (CAS-45541-T0B3)

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Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr N, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

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Aegon Master Trust (CAS-125975-T8W4)

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Ombudsman’s Determination

Outcome

I do not uphold Miss ED’s complaint, and no further action is required by Aegon or the Trustees.

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NatWest Group Pension Fund (CAS-101153-R1R9)

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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee or WTW. 

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HSBC Bank (UK) Pension Scheme (CAS-80853-M0X7)

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Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld and to put matters right Aegon and Willis Towers Watson shall: -

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IBM Pension Plan (CAS-82155-H7B1)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by the Pension Trust or XPS.

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Scottish Widows Workplace Pension Scheme (CAS-115117-N7N7)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay £1,190.74 into the Scheme.

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Smiths Industries Pension Scheme (CAS-110689-M5K1)

Complainant:
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Ombudsman’s Determination

Outcome

Mr S has complained that the increase applied to his Scheme pension in excess of the Guaranteed Minimum Pension (GMP) from 1 May 2022 should have been 7.5% instead of the 5% increase that was actually awarded, in contradiction to a commitment made to members in August 1998. 

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NHS Pension Scheme (CAS-74016-H2K3)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by NHS BSA or SAUL. 

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Kellogg Brown & Root UK Limited Pension Plan (CAS-52731-N6G6)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no action is required by the Administrator.

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Sainsbury's Pension Scheme (CAS-91740-X7K5)

Complainant:
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Ombudsman’s Determination

Outcome

I partially uphold Mr T’s complaint in respect of the award for distress and inconvenience, which I consider to be serious given the considerable delay and the administrative errors made by WTW.

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