Mr Airey says that there was delay on the part of Mercer and/or Prudential in dealing with his request for a transfer and that the delay caused him financial loss. Prudential accepted that there had been some delay on its part and made a payment of £5,788.86 in compensation. Mercer accep …

Mr Charles states that, in refusing to grant him a partial incapacity pension, the Trustees of the Scheme did not apply the proper procedures under the Scheme rules (the Rules) He says: The Trustees did not initially appoint an independent medical practitioner to rev …

Mrs Widdowson is aggrieved that she has not been awarded an injury benefit in accordance with the National Health Service (Injury Benefits) Regulations 1995 (the Regulations) Some of the issues before me might be seen as complaints of maladministration while others can be seen as dispute …

The Applicant claims that Norwich Union: delayed the transfer of three Sections 32 policies by over three weeks in consequence of which the policies lost £8,551.45 in value; and delayed the transfer of a personal pension fund so that income from it was delayed by two months; and reduced the value of the p …

Mr White complains that Prudential’s sales representatives improperly persuaded him to pay additional voluntary contributions (AVCs) to Prudential. Mr White states that the sales representatives did not inform him that he could purchase past added years (PAY) in the Te …

Mr Davies has complained that his application for an ill health pension was not considered properly. Some of the issues before me might be seen as complaints of maladministration while others can be seen as disputes of fact or law and indeed, some may be both. I have jurisdiction over either type …

Mr Hall complains that Prudential’s sales representative improperly persuaded him to pay additional voluntary contributions (AVCs) to Prudential. Mr Hall states that the sales representative did not inform him that he could purchase past added years (PAY) in the Teacher …

Mr P says the Force: Failed to issue a Certificate of Disability in a timely manner and in accordance with regulation H(1) of the Police Pension Regulations; Failed to ensure the correct method of calculating the medical earning capacity w …

Mr Jones says that the decision of the Trustees concerning the payment of a death in service benefit following the death of his daughter, Denise Jones, was flawed and that in consequence Mr Jones has suffered financial loss and st …

Mr Cameron contends that he is entitled to the disclosure of legal advice given to the Trustees. The Trustees do not agree. JURISDICTION and TIME LIMITS Regulation 5 of The Personal and Occupational Pension Schemes (Pensions Ombudsman) Regulations 1996 provides: 5.1) …