Mrs Austin complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. Mrs Austin states that the sales representative did not inform her that she could purchase past added years (PAY) in t …

Mr Thompson has asked me to determine whether he is obliged to repay to the Richard Lloyd Group Pension & Assurance Scheme (the Scheme) a sum equivalent to guaranteed minimum pension received by him first from the Scheme, and then from the Bene …

Mr Murphy alleges that the Trustees failed to act promptly to avoid the ‘roll over’ of one of his investments causing him to suffer financial loss. Some of the issues before me might be seen as complaints of maladministration while oth …

Mr Linfoot complains that Prudential’s sales representative improperly persuaded him to pay additional voluntary contributions (AVCs) to Prudential. Mr Linfoot states that the sales representative did not inform him that he could purchase past added year …

Mrs Green complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. Mrs Green also alleges that the sales representative specifically advised against the alternative option of p …

Mrs Darbyshire has complained that her application for a permanent injury benefit under Section 11 of the Principal Civil Service Pension Scheme (PSCPS) has not been considered properly. Some of the issues before me might be seen as complaints of maladministration while others can be …

Mrs Dannatt complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. Mrs Dannatt states that the sales representative did not inform her that she could purchase past added years (PAY) in …

Mrs Cromar has complained that she has not been provided with a transfer value and that, as a consequenc …

Mr Bull’s application concerns a transfer of funds which Hogg Robinson failed to carry out. Hogg Robinson accept liability but only up to the date JLT took over as Scheme Administrator. JLT say that res …

The Applicant complains that contrary to the Scheme Rules the Trustees reduced actuarially his transferred benefits upon his early retirement because of redundancy. Some of the issues before me might be seen as complaints of maladmini …